Ordering and Payment
To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
We accept major credit cards, debit cards for secure and convenient transactions.
Yes, your credit card information is securely encrypted during the transaction, and we do not store any sensitive payment details.
Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before confirming.
At the moment we can't offer this service.
Shipping and Delivery
We offer various shipping options with associated costs. You can view the available options and their costs during the checkout process.
Once your order is shipped, you will receive a confirmation email and during one week You will receive the second email with a tracking number and a link to track your package.
Delivery times vary depending on your location and the shipping method chosen.
Yes, we offer international shipping. International shipping costs and delivery times will be provided during checkout.
In the rare event of a lost or damaged package, please contact our customer support team, and we will assist you in resolving the issue.
Returns and Exchanges
We accept returns within 30 days after delivery. Items must be unused, undamaged, and in original packaging.
Please contact support@vilanamilano.com before returning your item.
Returned items are not resold — they are donated to charitable causes.
Email support@vilanamilano.com with your order number and photos of the product.
Return shipping costs are covered by the customer, and we do not provide return labels.
Custom or personalized items
Items showing signs of wear or damage
Items returned without photos proving the condition
Items shipped to an incorrect address provided by the customer
Product Information
Detailed product information, including specifications, sizes, and materials, can be found on each product page. If you have specific questions, feel free to contact our customer support team.
We strive to restock popular items whenever possible. You can sign up for notifications on the product page to be alerted when an item is back in stock.
We make every effort to display product colors accurately. However, variations may occur due to monitor settings. If you have concerns, please contact us for additional information.
Yes, we are committed to ethical sourcing practices. We work with suppliers who adhere to fair labor and environmental standards.
Account and Registration
While it's not mandatory, creating an account allows for a faster checkout process and enables you to track your orders and manage your preferences.
You can reset your password on the login page by clicking on the "Forgot Password" link and following the instructions sent to your email.
Yes, you can update your account information, including shipping address and payment details, in the "My Account" section.
Promotions and Discounts
During the checkout process, there will be a field to enter your discount code. Once applied, the discounted amount will be reflected in your total.
Check our website regularly or subscribe to our newsletter to stay informed about ongoing promotions, sales, and exclusive offers.
Technical Issues
Clear your browser cache and ensure you are using the latest version of your browser. If the issue persists, please contact our support team.
You can subscribe or unsubscribe from our newsletter in the "Account Settings" section of your account or by using the links provided in the newsletter.
Security and Privacy
Yes, we take the security of your personal information seriously. Our website uses secure protocols to protect your data.
We use your data solely for order processing, communication, and improving your shopping experience. For more details, please refer to our Privacy Policy.
No, we do not sell or share customer information with third parties. Your privacy is important to us.
Contact Information
You can reach our customer support team at support@vilanamilano.com during business hours.
For general inquiries, you can contact our support team via email at support@vilanamilano.com.
